Soft skills, as they are commonly referred to, are the non-technical skills, abilities and qualities that workers need to function and succeed in employment. These include cognitive skills, oral communication skills, a strong work ethic and a positive attitude, interpersonal skills and the ability to work well in a team.

Most employers state that they would be less likely to hire someone who lacks these soft skills, especially someone who lacks a positive attitude and a strong work ethic. Research also indicates that when a new hire loses his/her job, the cause is most often traceable to the lack of interpersonal and soft skills.

To equip participants with winning negotiating techniques with a focus on communication, closing techniques, personal growth areas and intuition, role-plays, win/win and motivation through case studies, self evaluation, group interaction and emotional intelligence. Prime areas of focus include goal setting, delegation skills, team building, leadership, time management, communication, stress management and motivation.